Who are we?

Monex Canada, Inc. (‘Monex Canada’, ‘we’, ‘us’ or ‘our’) use and are responsible for certain personal information about you. When we do so, we follow applicable privacy laws and we are responsible as the accountable organization or ‘controller’ of that personal information for the purposes of those laws. 

What information do we collect?
Personal information you provide to us

We collect the following personal information that you provide to us:

  • Your name
  • Email address
  • Telephone number
  • Address
  • Nationality
  • Date of Birth
  • Signature

We collect the following personal information that you provide to us:

  • When you register for an account
  • When you subscribe for our morning report
  • When you otherwise interact with us (for example, when you contact us with inquiries)
Personal information you provide about third parties

If you give us information about any person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • Shall consent on their behalf to the processing of their personal data;
  • Shall receive any data protection notices on their behalf; and
  • Shall consent on their behalf to the transfer of their personal data abroad.
Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes;

  • Quality Assurance;
  • Training;
  • Fraud prevention;
  • Compliance and record keeping
Cookies and similar technologies

A cookie is a small text file, which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following information:

  • How many times a user visits the website;
  • Which pages a user visits;
  • Traffic data;
  • Location data

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Who your information may be share with

We may share your information with:

  • Service providers (including affiliates) who perform services on our behalf, including [e.g. information technology, data hosting and processing, customer support, payment processing banks.
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other third parties except where permitted or required by law.

Marketing

With your consent, we would like to send you information about products, services and our business, which may be of interest to you. Such information could be sent by post, email, or telephone.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on signing up to trade with us). If you do opt in to receive such marketing from us, you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want to, you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so, why.

The provision of the following information is required from you:

  • Your name
  • Email address
  • Telephone number
  • Address
  • Nationality
  • Date of Birth
  • Signature

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

Personal information is maintained on our servers or those of our service providers and will be accessible by authorized employees, representatives and agents who require access for the purposes described in this policy.

We will hold your personal information for 6 years, or +1 year from the end of our customer relationship. This period is no longer than necessary.

Reasons we can collect and use personal information

We rely on the following lawful basis on which we collect and use your personal information:

  • Consent
  • Contract
  • Legal obligation
Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, whilst we will use all reasonable efforts to secure your personal data, in using the site you acknowledge the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information outside of Canada

We may need to transfer your personal data to the following countries outside of Canada:

  • The UK and Europe;
  • The Ukraine, and;
  • Russia

These transfers will be undertaken for the purposes of:

  • Developer access to client data which allows them to ensure system integrity
  • Fulfillment of your order
  • The processing of your payment details; and,
  • The provision of support services 
What rights do you have?

You have the right to request access to or correction of the personal data in our custody or control.  You may also withdraw your consent to our collection, use or disclosure of personal data at any time, subject to contractual and legal restrictions.

If you would like to exercise any of these rights please:

  • Email, call or write to us, providing enough information to identify you
  • Let us know the information to which your request relates

We may take steps to verify your identity, before providing access or making corrections.

From time to time, we may have other methods to unsubscribe (opt-out) from any direct marketing including, for example, unsubscribe buttons or web links. If such are offered, please note that there may be a period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

This policy was published in May 2019.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by;

  • Email if you have opted to receive emails;
  • A notice on the website header;
  • A notice on the news section of the website.
Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by;

Email: dataprotectionofficer@monexcanada.com

Post: Monex Canada Inc., 66 Wellington Street West, Suite 3520, P.O. Box 61, TD Tower, Toronto, ON M5K 1E7